TERMS & CONDITIONS

SHIPPING POLICY

Once your order is received your order will be made and processed shipping within 3-4 business days. Once processed, orders are shipped via Standard Shipping.

 

Standard Shipping is delivered within 2-5 business days to most U.S. locations; however, we've found that orders will arrive even sooner than that. You can receive order updates via email during checkout or by making an account on www.hkycollection.com

​​RETURN & EXCHANGE POLICY​

All online sales made through www.hkycollection.com are final and items are not eligible for a return, exchange, refund or credit unless the product was received in bad condition.

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Documentation may be required.

If you notice an issue on the products or anything else on the order, please email us a report explaining the problem to contact.hkycollection@gmail.com

We only accept returns for products purchased in person from an HKY brand sales representative. It is the customer's responsibility to get in contact with their HKY sales representative to request a return or exchange. Items should be returned new, unused and with the garment tags still attached. Swimwear or underwear is not applicable for returns or exchanges. Any personalized, monogrammed, altered or customized product is not eligible for return or exchange.

PRIVACY & SAFETY

At www.hkycollection.com we respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of information we collect from you on our website with following applicable privacy laws including, where applicable, the General Data Protection Regulation (“GDPR”) and other UK and European data privacy laws and applicable US privacy laws (the “Privacy Laws”).

www.hkycollection.com collects customer information to improve your overall shopping experience with us. We collect your personal information to fulfill our contractual obligations, our statutory obligations and/or the legitimate interests of the HKY brand under the Privacy Laws.

With your consent, www.hkycollection.com may process your personal information to communicate with you for marketing purposes. In this event, we may provide additional information that we believe may be of interest, including offers, promotions, and news updates. You have the right to unsubscribe when you have provided consent to receive these communications by following by clicking on the link to unsubscribe.

By using www.hkycollection.com, you signify your acceptance of the terms, conditions and privacy policy as they are updated.

The use of the hky logo, brand, website or image shall not be used or re-created without the expressed written consent from a representative of www.hkycollection.com via email.


Personal information relating to you and your order history are only available to you if you provide the correct password that you create on www.hkycollection.com. After providing your password, you can edit or delete your information at any time through the My Account page.

If you forget your password, you can select the “forgot your password?” link on the login screen and we will send you an email (to the email address that you used to register your account) including a link that will enable you to reset your password. We will not give passwords out over the phone or by email.

1.21.2020

PAYMENT METHODS​

$ USD

​- Credit / Debit Cards

- Offline Payments*

* Only accepted from a sales representative.

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